Talal Zaber

Prevented 95% of critical risks from materialising by owning RAID logs and running weekly senior stakeholder forums across parallel infrastructure workstreams.

Delivered Windows Hello passwordless authentication across 2,000+ end-user workstations in EMEA offices, writing the end-user documentation and change communications that reduced phishing exposure.

Pre-staged, configured and burned in 50+ network switches offsite, cutting deployment risk and installation time on site.

Recommended a net-new hardware strategy over lift-and-shift after vendor evaluation and cost analysis, delivering a 30% cost saving.

Mapped datacentre-to-office connectivity in network topology diagrams, exposing single points of failure and improving resilience.

Replaced a non-compliant visitor-management vendor before implementation, re-running the assessment with an alternative supplier after the first could not demonstrate compliance.

Ran vendor assessment and a proof of concept against functional and non-functional requirements, so the platform was proven before the business committed.

Implemented a single room booking platform integrated with Outlook, Teams and Slack, with capacity-based room recommendations and utilisation reporting.

Ran product acceptance testing and UAT with the collaboration team and end users, then trained reception staff and checked in through the first month post go-live.

Resolved conflicting stakeholder requirements for a government airport eGate transformation with interactive floor-plan simulations and physical prototype testing, securing final design sign-off.

Lifted sprint velocity 20% by grooming the product backlog, defining epics and user stories, and running retrospectives that captured lessons learned.

Improved requirement traceability from commercial bid stage through product roadmap execution using structured documentation frameworks.

Coordinated engineering teams so hardware specifications met security protocol and regulatory requirements.

Coordinated a global cross-functional team of 12 redesigning a legacy IAM application inside a regulatory transformation programme.

Reduced defects 25% by coordinating QA cycles from integration through UAT before each release.

Reduced open tickets 40% month-on-month by enforcing SLA adherence and optimising issue-resolution workflows, relieving pressure on L2 support.

Submitted change documentation through ServiceNow CAB processes, securing approvals with zero operational disruption during releases.

Oversaw migration of legacy on-premise databases to Azure, managing migration-factory vendors and technical risk.